New York-based IPA 100 firm Deloitte (FY24 net revenue $33 billion) announced that the 12th edition of the firm’s Global CPO Survey finds CPOs are betting big on digital procurement and artificial intelligence amid increasing internal and external complexity.
Key takeaways:
- Surveyed chief procurement officers (CPOs) are accelerating investments in digital transformation and artificial intelligence (AI), with top performers — or as the report terms these “Digital Masters” — allocating up to 24% of their budgets to procurement technology.
- Top procurement organizations achieve three times greater returns on GenAI investments compared to peers.
- Risk management and talent development remain top priorities as CPOs navigate rising costs, regulatory demands and supply chain disruption.
- Procurement’s influence is growing, with CPOs playing a critical role in risk management and strategic decision making.
Why this matters
Procurement leaders are at a critical inflection point, facing unprecedented complexity from global supply chain disruption, regulatory shifts and rapid technological advancements transforming the industry at large. Deloitte’s 2025 Global Chief Procurement Officer Survey, now in its 12th year, captures insights from over 250 CPOs across 40 countries, revealing how procurement leaders are embracing Generative AI (GenAI) and agentic AI, investing in talent and managing risks to guide the C-suite amid increasing market turbulence.
Key quotes
“As the role of the chief procurement officer continues to evolve, these executives are increasingly recognized as indispensable, trusted advisors to the C-suite. Our 2025 survey underscores the critical importance of CPOs serving as transformative agents of change — empowering organizations to harness the full potential of digitally enabled supply markets and driving value through vertically integrated solutions.”
— Jennifer Brown, offering leader, supply chain and network operations, Deloitte
“Procurement is at the forefront of managing increasing supply market complexity, and successful CPOs know harnessing the power of digital and AI is helping drive resilience, efficiency and growth. Organizations that prioritize both tech modernization and talent investment are better able to not only survive but thrive amid market fluctuations.”
— Ryan Flynn, principal, Deloitte
For additional results of the 2025 CPO Survey, visit: 2025 Global Chief Procurement Officer Survey | Deloitte US.
