‘Low Usage’ Leads IRS to Quit Two Electronic Programs

The IRS announced that it will retire the Disclosure Authorization and Electronic Account Resolution e-services products Aug. 11, “due largely to low usage,” prompting a group of CPAs and tax professionals to try to save the programs.

According to CPA Practice Advisor: Disclosure Authorization (DA) allows for real-time input of Form 2848, Power of Attorney and Declaration of Representative, and Form 8821, Tax Information Authorization, eliminating the waiting period resulting from IRS processing delays that occur when mailing or faxing disclosure authorizations to the IRS. The Electronic Account Resolution (EAR) gives tax professionals electronic access the IRS Practitioner Priority Service (PPS) to resolve client account problems. There are seven EAR inquiries available, allowing tax professionals to address client issues such as notice research, installment agreement requests and refund issues.

“It is just insane that they made such progress in customer service with the e-Services program, and now they are shoving everything into reverse,” CPA George Prytula III told CPA Practice Advisor. “This is tantamount to all major banks telling us that they are shutting down all of their ATM machines, and going back to just lobby counter service.”